Service Coordinator - Nexus Analytics

Nexus Analytics · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
Nexus Analytics is seeking a dedicated Service Coordinator to join our team in Canggu, Bali. As a Service Coordinator, you will be responsible for ensuring our clients receive the best possible service and support. This role offers a competitive salary and the opportunity to work in a vibrant and dynamic environment.

📋 Tanggung Jawab Pekerjaan

Coordinate and manage client service requests and ensure timely responses.,Maintain and update client records and service history.,Assist in the development and implementation of service improvement initiatives.,Monitor service level agreements (SLAs) and ensure they are met.,Provide exceptional customer service and support to clients.,Collaborate with the sales and marketing teams to understand client needs and expectations.,Participate in training and development programs to enhance service delivery skills.,Report on service performance and provide insights for continuous improvement.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 3 years of experience in customer service or a related field.,Strong understanding of CRM systems and service management tools.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proficient in using Microsoft Office Suite and other relevant software.,Familiarity with data analytics and reporting tools is a plus.,Fluency in English is required; knowledge of Bahasa Indonesia is a plus.

🛠️ Keahlian

Customer ServiceCRM SystemsService ManagementData AnalyticsReportingCommunicationTeamworkProblem-solving
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