Customer Service Specialist - TELUS Mobility Program

Join TELUS Digital as a Customer Service Specialist and become part of a dynamic team dedicated to delivering exceptional support to TELUS wireless subscribers. This role offers a unique opportunity to work in a fast-paced, customer-centric environment where your skills and dedication will make a real difference. Based in the vibrant city of Denpasar, you'll be part of a team that is committed to providing the best customer service in the industry.

As a Customer Service Specialist, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless experience. You'll work with a variety of tools and systems, including CRM software, helpdesk systems, and customer feedback platforms, to ensure that every customer interaction is handled efficiently and professionally.

This is a fantastic opportunity to grow your career in a supportive and innovative environment. With competitive salary and benefits, TELUS Digital is the perfect place to take your customer service skills to the next level.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of customer satisfaction.
• Provide technical support to subscribers, including troubleshooting and resolving issues with their wireless services.
• Manage customer accounts and update records in the CRM system.
• Process and handle billing inquiries and payment issues.
• Collect and analyze customer feedback to identify areas for improvement.
• Work collaboratively with other departments to ensure a seamless customer experience.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a telecommunications or wireless industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software, such as Salesforce or Zendesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.

🛠️ Keahlian

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