Hotel Front Desk Agent - Guest Services & Reservations

Join PT Tumbuh Sehat as a Front Desk Agent and become the welcoming face of our hospitality team! In this dynamic role, you will serve as the first point of contact for guests, ensuring seamless check-ins, efficient reservation management, and exceptional service. Located in the heart of Jakarta Pusat, our hotel is a bustling hub of activity, offering a vibrant atmosphere for both guests and staff. This is your chance to make a lasting impression, every day.

As a Front Desk Agent, you will be responsible for handling guest inquiries, managing reservations, and ensuring a smooth guest experience. You will use our hotel's Property Management System (PMS) to process check-ins and check-outs, and you will be the go-to person for any guest-related issues. This role offers a unique opportunity to develop your customer service skills while contributing to the success of a well-established hotel in Jakarta Pusat.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Process check-ins and check-outs using the hotel's Property Management System (PMS).
• Manage and update reservations, including modifications and cancellations.
• Handle guest inquiries and complaints, providing prompt and professional solutions.
• Collaborate with housekeeping and other departments to ensure smooth guest operations.
• Maintain accurate records of guest information and transactions.
• Assist with the setup and coordination of group bookings and events.
• Promote the hotel's amenities and services to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or guest services roles in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, is a must.
• Familiarity with hotel Property Management Systems (PMS) such as Opera, Sirocco, or similar.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Valid ID card and a clean criminal record.
• Willingness to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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